We provide enhanced terms & conditions enabling your customers to apply for a refund in more circumstances than other provider. These terms are underwritten by Tokio Marine HCC, our A-rated London Market Insurance Provider.
These terms cover the entire booking including any services fees, the refund protect fee and any extra’s to ensure a 100% refund in unforeseen circumstances outside of the control of your customers’.
Refund Protect provides its members with many benefits which are outlined below, the most important of which is an enhanced Customer Experience for non-refundable bookings.
|Enhanced Customer Experience through the most comprehensive Refund Protection proposition on the market|
|Improved Customer Confidence when making an advanced Booking which improves sales conversion|
|A lucrative New Revenue Stream and Operating Margin Growth|
|Reduction in Chargebacks|
|Dedicated Customer Centric Refund Management|
Some examples for cancellation include, but are not limited to:
Additionally, we’ve reviewed all of the feedback from customers online from other Refund Protection or Ticket Insurance Providers to make our proposition better for our members and their customers. Based on this we have also:
We are experienced in customer centric sales process design and will provide you with support on the development of your Refund Protect sales process and we pro-actively monitor performance through the Protect Platform.
This will enable us to help you maximise the commercial return from the adoption of Refund Protect.
Connect to the Protect Platform via API
Transactions are then underwritten in real time by a panel of insurers
Add Refund Protect trademark & membership number to your website